Last updated: June 12, 2026
At Deluxe Konsignment, we want every customer to feel confident purchasing from us. This policy explains when refunds are available, how to request one, and the few cases where refunds are not possible.
1. Digital Products
Because digital products (eBooks, videos, articles, templates, and other downloadable files) are delivered immediately and cannot be returned, all sales of digital products are generally final and non-refundable.
However, we will consider a refund in the following situations:
- The file you received is corrupted or unreadable and we cannot resolve the issue within 7 days of your report.
- You were charged twice for the same product due to a technical error.
- The product description was materially inaccurate and the product cannot be made to match.
Refund requests for digital products must be submitted within 7 days of purchase by emailing support@deluxekonsignment.com with your order number and a clear description of the issue.
2. Coaching Programs
Coaching is a personalised service that requires preparation, allocated calendar time, and ongoing commitment from our team.
- Single sessions: Refundable up to 48 hours before the scheduled call. After that, the session is non-refundable but may be rescheduled once with at least 24 hours' notice.
- Monthly coaching: You may cancel future months at any time. The current billing month is non-refundable once any coaching call, message, or deliverable in that month has been provided.
- Multi-month packages: If you purchased a multi-month package, the unused portion may be refunded on a pro-rata basis, less an administrative fee, provided no significant deliverables for the unused months have been provided.
3. Custom Design Work
Custom design services (eBook covers, logos, brand assets) are non-refundable once work has begun. If work has not yet started, you may cancel for a full refund. If you are not satisfied with the initial concepts, your package includes the revision rounds specified in your order — please use them rather than requesting a refund.
4. Physical Items (if applicable)
If you purchase any physical items from Deluxe Konsignment:
- You may return unused items in their original packaging within 14 days of delivery.
- Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.
- Refunds are issued to the original payment method within 7 business days of receiving the returned item.
5. How to Request a Refund
To request a refund:
- Email support@deluxekonsignment.com within the eligible window.
- Include your order number, the date of purchase, and the reason for your request.
- Allow up to 5 business days for a response.
- Approved refunds will be processed within 7 business days back to your original payment method.
6. Chargebacks
Please contact us before initiating a chargeback with your bank or card issuer. Almost every issue can be resolved more quickly through direct communication. Filing a chargeback without first contacting us may result in account suspension and loss of access to any digital products purchased.
7. Late or Missing Refunds
If you have been approved for a refund but have not received it after 10 business days, please:
- Check your bank or card statement again carefully.
- Contact your card-issuing bank — there is often processing time before a refund is officially posted.
- If you've done both and still haven't received your refund, email us and we'll investigate.
8. Changes to This Policy
We may update this Refund Policy from time to time. Updates take effect when posted to this page. The policy in effect at the time of your purchase governs that purchase.
9. Contact
Questions about this policy? Email support@deluxekonsignment.com and we'll respond within one business day.
Note: This policy is provided as a starting template. Consumer protection laws vary by country and state — please have a qualified attorney review this policy to ensure it meets the requirements of every jurisdiction you sell into.