Last updated: June 6, 2026
Deluxe Konsignment ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, who we share it with, and the rights you have over your data.
1. Information We Collect
Information you give us
- Contact details: name, email address, phone number, postal address.
- Account details: username, password (stored as a secure hash).
- Order details: products purchased, billing/shipping address, order history.
- Payment details: processed through our payment provider — we never store full card numbers on our servers.
- Communications: messages you send through forms, email, or chat.
Information collected automatically
- IP address, browser type, device type, operating system.
- Pages visited, time spent, referring URL.
- Cookies and similar technologies (see Section 5).
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and provide your products or services.
- Manage your account and respond to your support requests.
- Send order confirmations, updates, and customer service emails.
- Send marketing communications, newsletters, and promotional offers (only with your consent, and you can opt out at any time).
- Improve our website, products, and services through analytics.
- Prevent fraud, comply with legal obligations, and enforce our Terms of Service.
3. Legal Basis for Processing (GDPR)
If you are in the European Economic Area or United Kingdom, we process your data on one of the following legal bases:
- Contract: processing necessary to deliver products and services you ordered.
- Consent: for marketing emails and non-essential cookies — you may withdraw consent at any time.
- Legal obligation: for tax, accounting, and regulatory compliance.
- Legitimate interests: to operate, secure, and improve our business in ways that do not override your rights.
4. Sharing Your Information
We do not sell your personal information. We share it only with:
- Service providers who help us operate the business — payment processors, email delivery, hosting, analytics, customer support tools — under contracts that require them to protect your data.
- Legal authorities when required by law, court order, or to protect rights and safety.
- Business successors in the event of a merger, acquisition, or sale of assets — your data would transfer subject to this Policy.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in and remember your cart contents (essential cookies).
- Understand how visitors use our site so we can improve it (analytics cookies).
- Show relevant ads on other websites (marketing cookies, only with your consent).
You can control cookies through your browser settings or our cookie banner. Blocking essential cookies may break parts of the site.
6. Data Retention
We keep your data only as long as needed for the purposes described in this Policy or as required by law. Order and tax records are typically retained for 7 years. Marketing data is retained until you unsubscribe. You may request deletion at any time (see Section 8).
7. International Transfers
Some of our service providers are located outside the European Economic Area. When we transfer your data internationally, we use legally-recognised safeguards such as Standard Contractual Clauses or transfers to countries with an adequacy decision from the European Commission.
8. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete data.
- Delete your data ("right to be forgotten").
- Restrict or object to certain processing.
- Port your data to another service.
- Withdraw consent for marketing or any consent-based processing.
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email privacy@deluxekonsignment.com. We respond within 30 days.
9. Security
We use industry-standard security measures — encrypted connections (HTTPS), hashed passwords, restricted access to personal data, and regular security reviews. No method of transmission over the internet is 100% secure, but we work continuously to protect your information.
10. Children
Our products and services are not directed at children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11. Third-Party Links
Our website may link to third-party sites. We are not responsible for their privacy practices. Please read their privacy policies before sharing information.
12. Changes to This Policy
We may update this Policy from time to time. Material changes will be communicated via email or a notice on our website. The "Last updated" date at the top reflects the most recent revision.
13. Contact Us
For privacy questions or to exercise your rights:
Email: privacy@deluxekonsignment.com
Postal: [Add your business address here]
Note: This policy is provided as a starting template. Privacy regulations differ across jurisdictions (GDPR in EU/UK, CCPA in California, LGPD in Brazil, and others). Please have a qualified attorney review and tailor this policy to your specific business operations and the regions you serve.